SpinsHouse Privacy Policy

At SpinsHouse, we are committed to protecting your privacy and safeguarding the personal data you share with us when you register, play, or otherwise interact with our platform at spinzhouse.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal data. By creating an account with SpinsHouse Casino, you acknowledge that you have read and understood this policy and consent to the practices described below.

Information We Collect

We collect personal information directly from you and automatically through your use of our services. Here at SpinsHouse, we gather data necessary to verify your identity, process transactions, and provide a secure gaming environment.

• We collect registration data such as your full name, date of birth, address, email address, and phone number
• We record payment information including deposit and withdrawal methods, card details (masked where required), and bank account information
• We gather identity verification documents, including photographic ID, proof of address, and proof of ownership of deposit and withdrawal accounts
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage, and wagering history
• We collect technical data such as IP address, device type, browser information, and login timestamps
• We may record phone conversations or verification calls when phone verification is required before processing a withdrawal

How We Use Your Information

Our SpinsHouse platform uses your personal data for legitimate business purposes connected to operating our casino and complying with applicable regulations. We at SpinsHouse process your information to:

• Verify your identity and age in accordance with our know-your-customer (KYC) obligations
• Process deposits and withdrawals, including applying our withdrawal limits and wagering requirements
• Communicate with you about your account, transactions, promotions, and customer support requests
• Detect and prevent fraud, money laundering, and other prohibited activities
• Improve our website, game offerings, and overall player experience
• Send you marketing communications about our welcome bonus, reload offers, and loyalty program, where you have consented to receive them
• Comply with legal and regulatory requirements under our eGaming License

Verification and Document Handling

Before processing withdrawals, we may request supporting documents, including photographic identification, a utility bill no older than six months, and proof of ownership of the payment method used. Our team reviews these documents to confirm your identity and prevent unauthorized transactions. Documents sent to finance@spinshouse.com are stored securely and used solely for verification and compliance purposes. We may also request notarised documents in certain circumstances, and we ask that all requested materials be submitted within five business days.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations, our legitimate interests in preventing fraud and operating our casino responsibly, and, where applicable, your consent for marketing communications. Our Spins House platform will not process your data beyond what is necessary to fulfil these purposes.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating our services. At SpinsHouse, we share data with:

• Payment processors and financial institutions to complete deposits and withdrawals
• Identity verification and anti-fraud service providers
• Game providers and platform vendors, including our software and live dealer partners, where necessary for gameplay functionality
• Regulatory authorities, law enforcement, or courts where required by law
• Professional advisors, such as auditors and legal counsel, when necessary

Our SpinsHouse Casino operations are supported by our parent company, which provides gambling services under the eGaming License issued by The Autonomous Island of Anjouan, Union of Comoros. Where data is transferred internationally, we take reasonable steps to ensure it remains protected in accordance with this policy.

Restricted Territories and Data Handling

Access from Restricted Territories is blocked by technological means, and we do not knowingly process personal data from individuals located in these regions. If a deposit is made from a Restricted Territory, the funds are forfeited in accordance with our terms, and any associated account data may be retained for compliance and record-keeping purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting obligations. Where your account becomes dormant, meaning no bets have been placed for 180 days, we may continue to hold your data while applying our dormant account terms, including periodic deductions from any remaining balance as described in our terms and conditions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at SpinsHouse respect these rights and will respond to verified requests in a timely manner. You may:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain processing activities, including direct marketing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team through live chat or email. Our SpinsHouse team will verify your identity before actioning any request involving personal data.

Security Measures

We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, restricted internal access, and secure storage of identity verification documents. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Children's Privacy

Our services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and continued use of our services after such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by emailing finance@spinshouse.com for matters related to documents and withdrawals. We at SpinsHouse are here to address any concerns regarding your privacy and data protection.