SpinsHouse Casino Terms and Conditions

Welcome to SpinsHouse Casino. These Terms and Conditions govern your use of our website and services at spinzhouse.com. By creating an account, you agree to be bound by these terms in full. We at SpinsHouse operate under an eGaming License issued by The Autonomous Island of Anjouan, Union of Comoros, and we are committed to providing a fair, transparent, and secure gaming environment for every player who joins our platform.

About Our Company

Our company is registered in the Republic of Cyprus, with a principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. Our parent company, which provides all gambling services offered on this site, is registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. At SpinsHouse Casino, we hold an eGaming License that authorises us to offer online casino services to players in permitted markets, including Australia, Canada, Germany, Spain, France, Italy, and Poland.

Eligibility and Account Registration

To register an account with us, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We at SpinsHouse Casino require that all information you provide during registration is accurate, current, and complete. You may only hold one account with us; duplicate accounts may be closed, and any associated winnings forfeited.

• We do not accept players from Restricted Territories, including the United States, United Kingdom, Malta, Cyprus, Bulgaria, Lithuania, Greece, and other listed jurisdictions
• Any funds deposited from a Restricted Territory will be forfeited
• We block access from Restricted Territories through technological means, and the use of a VPN to circumvent this restriction is not allowed

Deposits and Withdrawals

Our SpinsHouse platform accepts deposits via Visa, Mastercard, Interac, credit and debit cards, reloadable prepaid cards, and bank transfer. The minimum deposit qualifying for reload promotions is 20 AUD. We process withdrawals to the deposit method originally used, on a first in, first out basis. Additional winnings are paid by wire transfer, and if your deposit method does not support payouts (such as Ukash or paysafecard), we will pay all winnings by wire transfer instead.

Our minimum withdrawal amount is 100 EUR per request. If additional winnings fall below this threshold, we may request that you use an alternative account, such as Skrill or Neteller. Our maximum withdrawal limit is 5,000 EUR per rolling 30-day period; any amount exceeding this limit is returned to your balance. Our maximum daily casino winnings payout is 100,000 EUR per 24-hour period, calculated from 00:00 to 23:59 GMT.

We require that each deposit be wagered in full at least once (x1) before we approve any withdrawal request. If your deposit has been wagered at least once, we do not charge an extra withdrawal commission; otherwise, processing costs may apply.

Bonus-Related Withdrawal Limits

• No Deposit Bonus: maximum cashout of 50 EUR; if no successful deposit was made in the previous 45 days, a deposit of at least 50 EUR is required, with a maximum withdrawal of 100 EUR
• Cashback Bonus: maximum withdrawal is x10 of the cashback credited
• Assurance (Insurance) Bonus: wagering requirement of x1, with a maximum withdrawal of x3 of the bonus
• Deposits of 200 EUR or less: maximum withdrawal is x10 of the smallest source in play; above 200 EUR total in play, the maximum withdrawal is x20 of the smallest deposit
• Voluntary deposit limits: maximum withdrawal is x5 of the limit you set
• Comp Points: maximum withdrawal is x10 of redeemed points, capped at 1,000 EUR

Where your account remains dormant for 180 days without any bets placed, we will deduct 10% of your remaining balance each month until it falls to 10 EUR or less.

Verification and Documentation

Before we process any withdrawal, we may request supporting documents by e-mail, including a photographic ID (passport, driving licence, or national ID showing your name, photo, and signature), a utility bill no older than 6 months, and proof of ownership of your deposit and withdrawal accounts. This may include the front and back of your card with the middle digits and CVV masked, a Skrill profile screenshot, Neteller account details, or a recent bank statement. We require that these documents be submitted within 5 business days; otherwise, we reserve the right to decline your withdrawal request and return the funds to your balance.

You can send your documents to finance@spinshouse.com. In some cases, we may also require phone verification or notarised documents before releasing your withdrawal.

Welcome Bonus and Promotional Terms

Our SpinsHouse Casino welcome package covers your first three deposits, offering 1200% up to AU$2,000 plus 180 Free Spins in total. Your first deposit earns 400% plus 30 Free Spins on Wish Granted, your second deposit earns 400% plus 50 Free Spins on April Fury, and your third deposit earns 400% plus 100 Free Spins on Lost: Mystery Chests. We apply a wagering requirement of x33 on this bonus, and the maximum winnings from it are capped at AU$2,000.

Bonus funds may be used on slots only, and you must use them within 7 days of receipt. While a bonus is active, your maximum bet is limited to 30% of the smallest deposit or bonus in play, including feature buys. Wagering contributions vary by game type: slots and most other games contribute 100%, while blackjack, roulette, casino poker, baccarat, video poker, and craps contribute only 10%. Certain named slot titles, including Fruit Zen, Book of Sun, and 88 Dragon among others, also contribute only 10% toward wagering. We will not credit bonuses if your balance exceeds 1 EUR, if you have a pending withdrawal, or if you already have an active bonus at the time of deposit.

Other Promotions and Loyalty Program

We at SpinsHouse regularly offer additional promotions, including our Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, and game-specific reload bonuses tied to titles such as After Night Falls 2 and Coins of Dragon. Our loyalty program, Shop with Coins, allows you to earn Coins through our Login Rewards Calendar, tournaments, and deposits, which can then be exchanged for Free Spins, bonuses, cash rewards, and Crab Tickets. Our Login Rewards Calendar offers up to 30 reward days per month, and unclaimed progress resets at 00:00 GMT on the first of each month.

Customer Support

We provide customer support through live chat, available 24/7, and via e-mail at finance@spinshouse.com for documentation and withdrawal matters. Our support team communicates in English, German, Spanish, French, Italian, and Polish. We currently do not offer phone support. If you have a complaint, we aim to resolve it within 90 days, with escalation to our compliance department where necessary.

Responsible Gambling and Account Closure

We encourage all players to gamble responsibly and to set voluntary deposit limits where needed. We reserve the right to suspend or close accounts found to be in breach of these Terms and Conditions, including cases of fraud, multiple accounts, or the use of prohibited access methods such as VPNs to bypass restrictions from Restricted Territories.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Your continued use of SpinsHouse Casino after any changes constitutes your acceptance of the revised terms.